Shipping policy
At Frenk Apparel, we want your shopping experience to be simple and reliable. This Shipping Policy explains where we deliver, how your order is processed, and when you can expect to receive your purchase.
1. Shipping Destinations
We currently offer shipping within the United Kingdom only.
We do not currently offer international shipping to destinations outside the UK.
Orders can be delivered to eligible residential and business addresses within the United Kingdom.
If you are located outside the UK, we’re sorry that we are unable to accept or fulfil your order at this time.
2. Processing Time
Once your order has been successfully placed and payment has been confirmed, we typically require:
Processing Time: 2–3 business days
During processing, your order is prepared, checked, packed, and handed over to our delivery carrier.
Processing times generally do not include weekends or public holidays.
Orders placed on weekends or UK public holidays may begin processing on the next business day.
3. Delivery / Transit Time
After your order has been processed and dispatched, the estimated transit time is:
Transit Time: 3–5 business days
The actual delivery time may vary slightly depending on the delivery address, carrier operations, weather, peak periods, or other circumstances outside our control.
4. Total Shipping Time
Our estimated total shipping timeframe is:
5–8 business days
This includes:
- 2–3 business days for order processing
- 3–5 business days for transit and delivery
The 5–8 business day timeframe begins after your order has been successfully placed and payment has been confirmed.
While we work to meet these estimated timeframes, delivery dates are estimates rather than guaranteed dates.
5. Shipping Confirmation & Tracking
Once your order has been processed and dispatched, you may receive a shipping confirmation by email containing your available tracking information.
If tracking is provided, you can use the tracking details to monitor the progress of your shipment.
Please allow some time for tracking information to become active after your order has been handed to the carrier.
6. Delivery Delays
Although most orders should arrive within our estimated 5–8 business day timeframe, delays can occasionally occur.
Possible causes include:
- High order volumes
- Bank holidays and public holidays
- Severe weather
- Carrier delays
- Incorrect or incomplete delivery information
- Delivery access issues
- Unforeseen operational circumstances
If your order has not arrived within the expected timeframe, please contact us so we can help you check the status of your shipment.
7. Incorrect or Incomplete Delivery Address
Please make sure your delivery address is accurate and complete before submitting your order.
Frenk Apparel cannot be responsible for delays or additional costs resulting from an incorrect, incomplete, or outdated delivery address provided during checkout.
If you notice an address error shortly after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
8. Lost, Missing, or Damaged Parcels
If your parcel appears to be lost, significantly delayed, or marked as delivered but you cannot locate it, please contact our customer service team.
For damaged packages, please contact us as soon as reasonably possible and provide details of the issue. Where appropriate, we may request photographs or other information to help us investigate the matter with the delivery carrier.
9. Orders That Cannot Be Delivered
If a parcel is returned to us because it could not be delivered due to an incorrect address, repeated failed delivery attempts, or another issue attributable to the delivery information provided by the customer, please contact us to discuss the available options.
Any additional shipping arrangements may be subject to additional delivery charges.
10. Business Days
For the purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding applicable UK public holidays.
Delivery services may operate on different schedules depending on the destination and carrier.
11. Questions About Shipping
If you have any questions about your order or our shipping policy, please contact us:
Address: 9 Sunny Bar, Doncaster, DN1 1LY, United Kingdom
Email: info@frenkapparel.shop
Phone: +44 7782 267045
We’re happy to help with questions about order processing, dispatch, tracking, and delivery.
Frenk Apparel
UK Delivery Only | Estimated Shipping: 5–8 Business Days